A customer service is indeed a very influential person in a company. They will usually be happy to answer all questions from customers related to the company. however, many companies do not have such services. Now, the company will no longer feel confused how to bring all the questions of the customers and receive an incoming call or email. They can use the services of Telstra 1800 which can be a service of customer service because they are telecommunication company.
A customer service must have the skills to serve all customers well. Some of the skills a customer service must have is
1. Good Language Skills
Because it serves customers by talking, the customer service must have good communication skills. They must have good grammar and a friendly tone of voice. Because it serves a variety of customers coming from different backgrounds, the customer service must have good English skills.
2. Have a Good Attitude
The attitude that has by customer service should also be good. They are required to be always friendly, wise and not easily angered. Those are the attitudes a customer service must have in order to serve the customer very well. This is also very useful because a customer service will be faced with situations that sometimes make someone irritable and other conditions that cannot be guessed.
3. Mental Strong
Faced with many people and customers coming from different backgrounds and attitudes. Sometimes, customer service must accept that they get an irritable customer and make the mood uncomfortable. At times like this, a customer service should be able to unite and not be weak, they must have a strong mentality to deal with all customers.
With all the attitudes that must be owned by a customer service, a person who becomes customer service is usually a woman, although not infrequently there is also a man.